Cancellation & Equipment Return Policy
To complete the cancellation of your service and stop billing, you must return the dish and associated equipment.
We offer two return options:
- Self-Return (No Fee):
Please follow these instructions to return the equipment yourself:
- Carefully unplug the data cable from the radio on the back of the dish. Do not cut the cable or damage the connector.
- Remove the dish and radio from the roof. (The mounting arm may remain in place unless you prefer to remove it.)
- Deliver the equipment to:
781 E. McGlincy Lane, Suite B, Campbell, CA
Place the dish and radio near the door by the dumpsters. Then ring the Ring Doorbell and clearly state your name.
2. Scheduled Pickup ($150 Fee):
If you prefer, we can dispatch a technician to retrieve the equipment for a $150 truck roll fee.
Important:
Failure to return the equipment will result in a $250 unreturned equipment fee
What Our Clients Say
Bill H.
Carmel, CA
“Mike Lyon and his Ridge Wireless company are world-class providers of Internet Service that has high-performance, amazing uptime, round-the-clock support for all those hard to reach places in the Bay Area. “
Bells H.
San Luis Obispo, CA
I live in a really difficult place to get internet. I have tried a couple of the other providers and could not get reliable service. I signed up with Ridge and they were amazingly nice, completely competent, and responsive.”
Annamaria F.
Mountain View, CA
“After having problems with internet service providers, I started to search for a new reliable provider.
Yelp came to the rescue when I found Ridge Wireless. Mike Lyon is very customer service oriented.”
Richard T.
Los Gatos, CA
“Great Service! I’m in the Los Gatos Hills was with Verizon and it was very slow. Ridge Wireless is fast and reliable. Mike is one of the most pleasant people I have met. The installation only took about an hour. Five Stars+”
